SETHWAN TECHNOLOGIES PRIVACY POLICY

Effective Date: July 2, 2023
Last Updated: January 6, 2024
Company: Sethwan Technologies
Address: 30 N Gould St, Ste 7784, Sheridan, WY 82801
Website: https://sethwan.com/
Contact: [email protected]

1. INTRODUCTION

Sethwan Technologies (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics management software platform and mobile applications (collectively, the “Service”).

This Privacy Policy applies to:

Our web-based logistics platform
iOS mobile application
Android mobile application
All related services and features

BY USING OUR SERVICE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.

2. INFORMATION WE COLLECT

2.1 Personal Information You Provide

We collect information you directly provide when you:

Create an account or register for the Service
Use our logistics management features
Contact customer support
Subscribe to our services

This may include:

Contact Information: Name, email address, phone number, business address
Business Information: Company name, business type, tax identification numbers
Account Credentials: Username, password, security questions
Billing Information: Credit card details, billing address (processed securely through Stripe)
Profile Information: Profile photo, preferences, notification settings

2.2 Package and Logistics Data

Package Information: Sender and recipient details, package dimensions, weight, contents description
Delivery Data: Pickup and delivery addresses, delivery instructions, delivery confirmations
Tracking Information: Real-time location data, delivery status updates, timestamps
Customer Data: Customer names, addresses, contact information, delivery preferences

2.3 Automatically Collected Information

Device Information:

Device type, operating system, device identifiers
Mobile application version, browser type and version
IP address, network connection type

Usage Data:

App usage patterns, features accessed, time spent in app
Click-through rates, page views, navigation paths
Error logs, crash reports, performance data

Location Information:

GPS coordinates for delivery tracking (with permission)
Approximate location based on IP address
Route optimization data

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar technologies to:

Remember your preferences and login status
Analyze usage patterns and improve our Service
Provide personalized content and recommendations
Enable essential Service functionality

3. HOW WE USE YOUR INFORMATION

3.1 Service Provision

Account Management: Create and maintain user accounts, authenticate users
Logistics Operations: Process packages, track deliveries, manage inventory
Customer Management: Maintain customer databases, process delivery instructions
Billing and Payments: Process subscriptions, calculate usage fees, generate invoices

3.2 Communication

Service Notifications: Delivery updates, package status changes, system alerts
Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
Marketing Communications: Product updates, new features, promotional offers (with consent)
Legal and Compliance: Important policy changes, legal notices, security alerts

3.3 Service Improvement

Analytics: Analyze usage patterns to improve features and user experience
Performance Optimization: Monitor system performance, identify and fix bugs
Security: Detect and prevent fraud, unauthorized access, and security threats
Research and Development: Develop new features and enhance existing functionality

4. INFORMATION SHARING AND DISCLOSURE

4.1 We DO NOT Sell Your Personal Information

We do not sell, rent, or lease your personal information to third parties for their marketing purposes.

4.2 Service Providers

We may share information with trusted third-party service providers who assist us in:

Payment Processing: Stripe for secure payment processing
Cloud Hosting: Secure data storage and application hosting
Analytics: Usage analytics and performance monitoring
Customer Support: Help desk and communication tools

4.3 Business Transfers

In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

4.4 Legal Requirements

We may disclose information when required by law or to:

Comply with legal process, court orders, or government requests
Protect our rights, property, or safety, or that of our users
Investigate fraud, security issues, or policy violations
Enforce our Terms of Service or other agreements

4.5 Aggregated Data

We may share aggregated, anonymized data that cannot identify individual users for:

Industry research and analysis
Marketing and promotional purposes
Service improvement and development

5. DATA SECURITY

5.1 Security Measures

We implement industry-standard security measures including:

Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
Access Controls: Role-based access, multi-factor authentication
Network Security: Firewalls, intrusion detection, secure network architecture
Regular Audits: Security assessments, vulnerability testing, compliance reviews

5.2 Data Backup and Recovery

Regular automated backups of all critical data
Geographically distributed backup storage
Comprehensive disaster recovery procedures
Regular backup integrity testing

5.3 Security Incident Response

24/7 security monitoring and threat detection
Immediate response protocols for security incidents
User notification procedures for data breaches
Forensic analysis and remediation procedures

6. YOUR RIGHTS AND CHOICES

6.1 Account Management

Access: View and download your personal information
Update: Modify your account information and preferences
Delete: Request account deletion (subject to legal retention requirements)

6.2 Communication Preferences

Marketing Emails: Unsubscribe from promotional communications
Push Notifications: Control mobile app notifications through device settings
SMS Messages: Opt out of text message communications

6.3 Data Portability

Request a copy of your data in a portable format
Transfer your data to another service provider
Receive data exports in standard formats (CSV, JSON)

6.4 Privacy Rights by Jurisdiction

For California Residents (CCPA):

Right to know what personal information is collected
Right to delete personal information
Right to opt-out of the sale of personal information
Right to non-discrimination for exercising privacy rights

For EU/UK Residents (GDPR):

Right of access to personal data
Right to rectification of inaccurate data
Right to erasure (“right to be forgotten”)
Right to restrict processing
Right to data portability
Right to object to processing

7. CHILDREN’S PRIVACY

Our Service is designed for business use and is not intended for children under 13 years of age. As a B2B logistics platform primarily used by companies and business professionals, we do not expect to collect personal information from children. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.

Parents and guardians: If you believe your child has provided us with personal information, please contact us at [email protected].

8. INTERNATIONAL DATA TRANSFERS

Our Service operates globally, and your information may be transferred to and processed in countries other than your residence, including the United States. We ensure appropriate safeguards are in place for international transfers:

Standard Contractual Clauses: For transfers outside the EEA
Adequacy Decisions: Transfers to countries with adequate protection
Consent: Where required, we obtain explicit consent for transfers

9. DATA RETENTION

We retain your information for as long as necessary to:

Provide our Service and fulfill business purposes
Comply with legal obligations and resolve disputes
Enforce our agreements and protect our legal rights

Specific Retention Periods:

Account Information: Retained while account is active + 7 years after closure
Transaction Data: 7 years for tax and accounting purposes
Support Communications: 3 years after resolution
Marketing Data: Until you opt-out or withdraw consent
Legal Hold Data: Until legal matter is resolved

10. COOKIES AND TRACKING

10.1 Types of Cookies We Use

Essential Cookies: Required for basic Service functionality
Analytics Cookies: Help us understand how you use our Service
Preference Cookies: Remember your settings and choices
Marketing Cookies: Used to deliver relevant advertisements

10.2 Managing Cookies

You can control cookies through:

Browser Settings: Most browsers allow you to refuse or delete cookies
Opt-Out Tools: Industry opt-out tools for advertising cookies
Mobile Settings: iOS and Android privacy settings for app tracking

11. THIRD-PARTY SERVICES

Our Service may integrate with third-party services such as:

Payment Processors: Stripe for payment processing
Mapping Services: For route optimization and tracking
Analytics Providers: For usage analysis and performance monitoring

These third parties have their own privacy policies, and we encourage you to review them.

12. MOBILE APPLICATION PERMISSIONS

Our mobile apps may request the following permissions:

iOS Permissions:

Location Services: For delivery tracking and route optimization
Camera: For barcode scanning and photo capture
Push Notifications: For delivery updates and alerts
Contacts: To populate recipient information (optional)

Android Permissions:

ACCESS_FINE_LOCATION: GPS location for delivery tracking
CAMERA: Barcode scanning and package photography
INTERNET: Network access for Service functionality
RECEIVE_PUSH_NOTIFICATIONS: Delivery and system notifications

You can manage these permissions through your device settings at any time.

13. PRIVACY POLICY CHANGES

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:

Notification: We will notify you via email or in-app notification
Effective Date: Changes take effect 30 days after notification
Continued Use: Continued use of the Service constitutes acceptance of changes

14. CONTACT INFORMATION

For privacy-related questions, concerns, or requests, contact us:

Privacy Officer
Email: [email protected]
Address: 30 N Gould St, Ste 7784, Sheridan, WY 82801
Phone: +1 (646) 969 1133
Business Hours: Mon-Fri 8am to 6pm EST

Data Protection Officer (EU/UK):
Email: [email protected]

15. COMPLIANCE CERTIFICATIONS

We maintain compliance with:

SOC 2 Type II: Annual security and availability audits
GDPR: European data protection regulations
CCPA: California Consumer Privacy Act
PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)

16. DISPUTE RESOLUTION

Privacy-related disputes are subject to the dispute resolution procedures outlined in our User Agreement, including binding arbitration where applicable.

ACKNOWLEDGMENT

BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.

This Privacy Policy is designed to comply with:

Apple App Store Guidelines
Google Play Store Requirements
GDPR, CCPA, and other international privacy laws
Industry best practices for SaaS platforms

Company Contact Information:
Email: [email protected]
Privacy Email: [email protected]
Address: 30 N Gould St, Ste 7784, Sheridan, WY 82801
Phone: +1 (646) 969 1133 [Business Hours: Mon-Fri 8am to 6pm EST]

Last Updated: January 6, 2024