SETHWAN TECHNOLOGIES PRIVACY POLICY
Effective Date: July 2, 2023
Last Updated: January 6, 2024
Company: Sethwan Technologies
Address: 30 N Gould St, Ste 7784, Sheridan, WY 82801
Website: https://sethwan.com/
Contact: [email protected]
1. INTRODUCTION
Sethwan Technologies (“Company,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our logistics management software platform and mobile applications (collectively, the “Service”).
This Privacy Policy applies to:
- Our web-based logistics platform
- iOS mobile application
- Android mobile application
- All related services and features
BY USING OUR SERVICE, YOU CONSENT TO THE COLLECTION AND USE OF YOUR INFORMATION AS DESCRIBED IN THIS PRIVACY POLICY.
2. INFORMATION WE COLLECT
2.1 Personal Information You Provide
We collect information you directly provide when you:
- Create an account or register for the Service
- Use our logistics management features
- Contact customer support
- Subscribe to our services
This may include:
- Contact Information: Name, email address, phone number, business address
- Business Information: Company name, business type, tax identification numbers
- Account Credentials: Username, password, security questions
- Billing Information: Credit card details, billing address (processed securely through Stripe)
- Profile Information: Profile photo, preferences, notification settings
2.2 Package and Logistics Data
- Package Information: Sender and recipient details, package dimensions, weight, contents description
- Delivery Data: Pickup and delivery addresses, delivery instructions, delivery confirmations
- Tracking Information: Real-time location data, delivery status updates, timestamps
- Customer Data: Customer names, addresses, contact information, delivery preferences
2.3 Automatically Collected Information
Device Information:
- Device type, operating system, device identifiers
- Mobile application version, browser type and version
- IP address, network connection type
Usage Data:
- App usage patterns, features accessed, time spent in app
- Click-through rates, page views, navigation paths
- Error logs, crash reports, performance data
Location Information:
- GPS coordinates for delivery tracking (with permission)
- Approximate location based on IP address
- Route optimization data
2.4 Cookies and Tracking Technologies
We use cookies, web beacons, and similar technologies to:
- Remember your preferences and login status
- Analyze usage patterns and improve our Service
- Provide personalized content and recommendations
- Enable essential Service functionality
3. HOW WE USE YOUR INFORMATION
3.1 Service Provision
- Account Management: Create and maintain user accounts, authenticate users
- Logistics Operations: Process packages, track deliveries, manage inventory
- Customer Management: Maintain customer databases, process delivery instructions
- Billing and Payments: Process subscriptions, calculate usage fees, generate invoices
3.2 Communication
- Service Notifications: Delivery updates, package status changes, system alerts
- Customer Support: Respond to inquiries, troubleshoot issues, provide technical assistance
- Marketing Communications: Product updates, new features, promotional offers (with consent)
- Legal and Compliance: Important policy changes, legal notices, security alerts
3.3 Service Improvement
- Analytics: Analyze usage patterns to improve features and user experience
- Performance Optimization: Monitor system performance, identify and fix bugs
- Security: Detect and prevent fraud, unauthorized access, and security threats
- Research and Development: Develop new features and enhance existing functionality
4. INFORMATION SHARING AND DISCLOSURE
4.1 We DO NOT Sell Your Personal Information
We do not sell, rent, or lease your personal information to third parties for their marketing purposes.
4.2 Service Providers
We may share information with trusted third-party service providers who assist us in:
- Payment Processing: Stripe for secure payment processing
- Cloud Hosting: Secure data storage and application hosting
- Analytics: Usage analytics and performance monitoring
- Customer Support: Help desk and communication tools
4.3 Business Transfers
In the event of a merger, acquisition, or sale of business assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.
4.4 Legal Requirements
We may disclose information when required by law or to:
- Comply with legal process, court orders, or government requests
- Protect our rights, property, or safety, or that of our users
- Investigate fraud, security issues, or policy violations
- Enforce our Terms of Service or other agreements
4.5 Aggregated Data
We may share aggregated, anonymized data that cannot identify individual users for:
- Industry research and analysis
- Marketing and promotional purposes
- Service improvement and development
5. DATA SECURITY
5.1 Security Measures
We implement industry-standard security measures including:
- Encryption: Data encrypted in transit (TLS/SSL) and at rest (AES-256)
- Access Controls: Role-based access, multi-factor authentication
- Network Security: Firewalls, intrusion detection, secure network architecture
- Regular Audits: Security assessments, vulnerability testing, compliance reviews
5.2 Data Backup and Recovery
- Regular automated backups of all critical data
- Geographically distributed backup storage
- Comprehensive disaster recovery procedures
- Regular backup integrity testing
5.3 Security Incident Response
- 24/7 security monitoring and threat detection
- Immediate response protocols for security incidents
- User notification procedures for data breaches
- Forensic analysis and remediation procedures
6. YOUR RIGHTS AND CHOICES
6.1 Account Management
- Access: View and download your personal information
- Update: Modify your account information and preferences
- Delete: Request account deletion (subject to legal retention requirements)
6.2 Communication Preferences
- Marketing Emails: Unsubscribe from promotional communications
- Push Notifications: Control mobile app notifications through device settings
- SMS Messages: Opt out of text message communications
6.3 Data Portability
- Request a copy of your data in a portable format
- Transfer your data to another service provider
- Receive data exports in standard formats (CSV, JSON)
6.4 Privacy Rights by Jurisdiction
For California Residents (CCPA):
- Right to know what personal information is collected
- Right to delete personal information
- Right to opt-out of the sale of personal information
- Right to non-discrimination for exercising privacy rights
For EU/UK Residents (GDPR):
- Right of access to personal data
- Right to rectification of inaccurate data
- Right to erasure (“right to be forgotten”)
- Right to restrict processing
- Right to data portability
- Right to object to processing
7. CHILDREN’S PRIVACY
Our Service is designed for business use and is not intended for children under 13 years of age. As a B2B logistics platform primarily used by companies and business professionals, we do not expect to collect personal information from children. We do not knowingly collect personal information from children under 13. If we discover that a child under 13 has provided us with personal information, we will delete such information immediately.
Parents and guardians: If you believe your child has provided us with personal information, please contact us at [email protected].
8. INTERNATIONAL DATA TRANSFERS
Our Service operates globally, and your information may be transferred to and processed in countries other than your residence, including the United States. We ensure appropriate safeguards are in place for international transfers:
- Standard Contractual Clauses: For transfers outside the EEA
- Adequacy Decisions: Transfers to countries with adequate protection
- Consent: Where required, we obtain explicit consent for transfers
9. DATA RETENTION
We retain your information for as long as necessary to:
- Provide our Service and fulfill business purposes
- Comply with legal obligations and resolve disputes
- Enforce our agreements and protect our legal rights
Specific Retention Periods:
- Account Information: Retained while account is active + 7 years after closure
- Transaction Data: 7 years for tax and accounting purposes
- Support Communications: 3 years after resolution
- Marketing Data: Until you opt-out or withdraw consent
- Legal Hold Data: Until legal matter is resolved
10. COOKIES AND TRACKING
10.1 Types of Cookies We Use
- Essential Cookies: Required for basic Service functionality
- Analytics Cookies: Help us understand how you use our Service
- Preference Cookies: Remember your settings and choices
- Marketing Cookies: Used to deliver relevant advertisements
10.2 Managing Cookies
You can control cookies through:
- Browser Settings: Most browsers allow you to refuse or delete cookies
- Opt-Out Tools: Industry opt-out tools for advertising cookies
- Mobile Settings: iOS and Android privacy settings for app tracking
11. THIRD-PARTY SERVICES
Our Service may integrate with third-party services such as:
- Payment Processors: Stripe for payment processing
- Mapping Services: For route optimization and tracking
- Analytics Providers: For usage analysis and performance monitoring
These third parties have their own privacy policies, and we encourage you to review them.
12. MOBILE APPLICATION PERMISSIONS
Our mobile apps may request the following permissions:
iOS Permissions:
- Location Services: For delivery tracking and route optimization
- Camera: For barcode scanning and photo capture
- Push Notifications: For delivery updates and alerts
- Contacts: To populate recipient information (optional)
Android Permissions:
- ACCESS_FINE_LOCATION: GPS location for delivery tracking
- CAMERA: Barcode scanning and package photography
- INTERNET: Network access for Service functionality
- RECEIVE_PUSH_NOTIFICATIONS: Delivery and system notifications
You can manage these permissions through your device settings at any time.
13. PRIVACY POLICY CHANGES
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes:
- Notification: We will notify you via email or in-app notification
- Effective Date: Changes take effect 30 days after notification
- Continued Use: Continued use of the Service constitutes acceptance of changes
14. CONTACT INFORMATION
For privacy-related questions, concerns, or requests, contact us:
Privacy Officer
Email: [email protected]
Address: 30 N Gould St, Ste 7784, Sheridan, WY 82801
Phone: +1 (646) 969 1133
Business Hours: Mon-Fri 8am to 6pm EST
Data Protection Officer (EU/UK):
Email: [email protected]
15. COMPLIANCE CERTIFICATIONS
We maintain compliance with:
- SOC 2 Type II: Annual security and availability audits
- GDPR: European data protection regulations
- CCPA: California Consumer Privacy Act
- PIPEDA: Personal Information Protection and Electronic Documents Act (Canada)
16. DISPUTE RESOLUTION
Privacy-related disputes are subject to the dispute resolution procedures outlined in our User Agreement, including binding arbitration where applicable.
ACKNOWLEDGMENT
BY USING OUR SERVICE, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO THIS PRIVACY POLICY.
This Privacy Policy is designed to comply with:
- Apple App Store Guidelines
- Google Play Store Requirements
- GDPR, CCPA, and other international privacy laws
- Industry best practices for SaaS platforms
Company Contact Information:
Email: [email protected]
Privacy Email: [email protected]
Address: 30 N Gould St, Ste 7784, Sheridan, WY 82801
Phone: +1 (646) 969 1133 [Business Hours: Mon-Fri 8am to 6pm EST]
Last Updated: January 6, 2024